Shipping policy

Delivery/Shipment Policy

We deliver across the UAE. From time to time we may use a third party delivery provider depending on the item you have ordered. 

Delivery rates are mentioned at checkout and vary depending on the category of product you are selecting. Pricing ranges from AED 15 to AED 300. 

Delivery timeframes will vary depending on whether you’re purchasing our made to order furniture pieces or home decor. Delivery timeframes are mentioned within each of these sections.  

Our made to order furniture pieces take up to 3 weeks, and our ready-made home decor pieces take 5-7 days. 

Unfortunately, we cannot be held responsible for any late deliveries due to unforeseen circumstances such as natural disasters or government regulations such as enforced mourning periods (?).

We will contact you at least two days in advance to schedule your delivery and agree on a 3-hour window of time in which to deliver and install your items.

It is your responsibility to make sure that you have adequate approvals or permits for the delivery of your pieces, along with the correct space for the delivery of your items, inclusive of ensuring the product will fit through all necessary doors and lifts.

Custom No.9 will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Upon order, payment confirmation will be sent via email to your registered email address. 

Multiple transactions may result in multiple postings to the cardholder’s monthly statement.