FAQ's

How long does it take to customise/produce the furniture?

 

If you are ordering from our made to order collection through the website, the pieces take 2 to 3 weeks. If you’re looking for a bespoke piece of furniture, our timelines vary but are generally between 3 to 4 weeks, factoring in design time. 

 

Do you have a showroom where we can see actual display of items?

 

We are currently moving into a new showroom space for the summer months, showcasing a number of key pieces. We’ll be located in The Edit, Al Serkal Avenue from June 8th. Come say hello!

 

Can you use the marble tops furniture outdoor?

 

Our pallisandro marble is a good material for outdoors as it’s an entirely natural product. We do not recommend any of our other stones for outdoor as you may risk discoloration. In addition, we can also treat our full steel pieces for outdoor use. Just contact us if you’d like to add this on to your steel piece. 

 

With any outdoor products, the Dubai heat is intense. Regardless of any pieces being fit for outdoors, we strongly recommend covering your outdoor furniture when it’s not in use. 

 

From which country you are getting your marbles?

 

Our marbles are sourced from various quarries in Italy, Spain, India and China. As marble is a natural product, the quality and variation often changes, therefore we select the best pieces from each country as and when they are found by our expert teams. 

 

I have a design on mind but its not in your website, can you customise it?

 

Yes, we can do custom pieces subject to the nature of the design, and the materials required. We largely work with steel, wood, natural stone, mirror and glass, however we are creative folk and love a challenge. For any bespoke projects, we charge an upfront design fee of AED 1,000. This helps us to design something that you’re going to love whilst understanding the functional possibilities of your vision. The upfront payment is then put towards the price of the bespoke item. 

 

Can you go to my place and measure to give me recommended size for the space I have?

 

Yes, we have a measurement package of AED 300. For this, our team will come to your home and take measurements for you to assess and recommend the size for your piece of custom furniture. 

 

Do you offer design packages?

 

Yes, we also offer ‘furniture consultancy and design’ packages. Our fee is a flat rate of AED 1,000, and for this, we will visit your place and make recommendations on how to recreate the Custom No.9 signature style in your home with our furniture pieces. 

 

We also offer more in-depth interior design services. You can contact us directly to learn more!